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Avenga x Qinshift career site
Multiple locations

BPO Specialist

Build technologies that matter

This is us

At Qinshift and Avenga we are merging together to start a new era of technology that matter. Leveraging the power of innovations, we are on a journey to shape the future of work, and we are inviting you to co-create it with us.

This is the job

Avenga is looking for a BPO Specialist for our American project. Our customer is an online enterprise-grade food ordering platform used by many of the US’s largest restaurant chains and millions of users. It integrates with the brands’ existing systems, opening new digital revenue streams injected effortlessly into the restaurant’s operations.


This is you

  • 1 year or more of experience in the Business Process area
  • Skilled in Google Suite
  • Good at Excel (knowledge of Vlookups and Pivots)
  • Customer service/support experience
  • Deep knowledge in the financial area
  • Attention to details
  • At least an Upper-Intermediate level of English

This is your role

  • Serve as the first point of contact for customers seeking technical assistance over email
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements in procedures

We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.

Locations
Multiple locations
Your way in starts here
1. APPLICATION
Ready to join us? We are thrilled to receive your application!
2. REVIEW
We review all applications and check qualifications, skills, and experiences in regard to the position. If there is no relevant opportunity for your profile at the moment, we will match your CV with future openings.
3. TALENT ACQUISITION INTERVIEW
Our team will reach out to book an interview to assess if we might be a good fit. You will also be presented with details about us as a company, our benefits, and the overall hiring process.
4. TECHNICAL INTERVIEW
A technical interviewer will assess your technical knowledge and problem-solving abilities. We aim to understand your proficiency in the specific areas relevant to the position you are applying for.
5. JOB OFFER
After a thorough process, we determine if your skills align with the requirements for the position. If so, we will extend a job offer to you. In all other cases you will be informed of the outcome of the hiring process.
6. WELCOME!
Your new team is eager to meet you. Let's get you on board to begin your journey.
Multiple locations

BPO Specialist

Build technologies that matter

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