This is us

At Qinshift and Avenga we are merging together to start a new era of technology that matter. Leveraging the power of innovations, we are on a journey to shape the future of work, and we are inviting you to co-create it with us.

This is the job

In Luxembourg within the public sector, we are actively seeking a professional to strengthen our team, working at one of the most influential European institutions.

This is you

The Project/Service Manager in the field of collaboration and productivity plays a key role in the design, planning, implementation, and rollout of corporate collaboration and productivity solutions, with a primary focus on the Microsoft platform.
With deep expertise in Microsoft 365 and its underlying technical stack, the consultant brings extensive experience in designing, rolling out and overseeing each component of the ecosystem. They ensure that all solutions and their components consistently meet high standards of security, reliability, and availability.

• A completed university degree in IT or relevant 
• English language knowledge (spoken and written) corresponding to at least Level C1 or higher of the Common European Framework of Reference for Languages (CEFR)2
• French language knowledge (spoken and written) corresponding to at least Level B1 or higher of the Common European Framework of Reference for Languages (CEFR)2
• At least 15 years of experience in project and/or service management in the IT field, with at least 5 years’ experience in the field of collaboration and productivity within a large organisation.
• Certification - at least one version of Project Management certification and at least one certification in Service Management.
• Proven track record of working effectively in international, multicultural environments
• Strong teamwork, excellent communication skills, and a solid service-oriented mindset

This is your role

• Ensure project delivery within time, scope, and budget
• Coordinate cross-functional teams
• Manage onboarding of new tools or features
• Identify and mitigate project risks and issues
• Engage stakeholders to understand collaboration needs and pain points
• Lead change management efforts (communications, training, adoption strategies)
• Conduct workshops, demos, and feedback sessions
• Manage service delivery for collaboration platforms (M365, etc.)
• Monitor ticket queues, SLAs, and service quality
  
• Coordinate with support teams for incident resolution and problem management
• Lead root cause analysis for recurring issues
• Maintain a service catalogue and knowledge base for collaboration tools
• Drive user adoption and digital literacy across departments
• Identify and resolve barriers to adoption of collaboration tools
• Collect user feedback and continuously optimize service delivery
• Design user-centric solutions for productivity workflows
• Define and enforce collaboration platform governance (naming conventions, access control, data classification)
• Monitor compliance with IT security and data protection policies
• Stay up to date with new features, releases, and best practices
• Drive automation and workflow improvements to boost productivity
• Run pilots and proof-of-concepts for new collaboration technologies

We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.