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Avenga x Qinshift career site
Cordoba · Hybrid

Junior Application Support Analyst

The place where impact matters

This is us

At Qinshift and Avenga we are merging together to start a new era of technology that matter. Leveraging the power of innovations, we are on a journey to shape the future of work, and we are inviting you to co-create it with us.

This is the job

The Junior Application Support Analyst will be responsible for providing first-level support to ensure end-user satisfaction and issue resolution for the university’s application portfolio. The role includes incident management, monitoring, and proactive control to prevent future issues and improve service delivery.


This is you

  • 1–2 years of experience in Application Support, Customer Service, or Team Coordination in a corporate environment.
  • Basic knowledge of databases (preferably Oracle).
  • Understanding of basic programming concepts for debugging and troubleshooting.
  • Proficiency in troubleshooting techniques within production environments.
  • Advanced skills in PC usage, operating systems, and the Office suite.
  • Strong analytical and problem-solving mindset.
  • Excellent communication and teamwork skills.

Nice-to-have skills:

  • Experience with monitoring tools for proactive issue detection.
  • Knowledge of ITIL framework and best practices.
  • Experience with integrations between different enterprise applications.
  • Experience with cloud-based application architecture.

This is your role

  • Handle, analyze, and escalate support tickets in a timely manner.
  • Investigate error logs across different platforms to diagnose and resolve issues.
  • Manage and track issues using Jira or similar ticketing systems.
  • Execute basic SQL queries and stored procedures as part of issue resolution.
  • Identify and prevent potential system failures through continuous monitoring.
  • Document and update resolutions in the department’s knowledge base.
  • Ensure that service levels are met according to internal agreements.

    We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.
Locations
Cordoba
Remote status
Hybrid
Seniority
Entry-level
Your way in starts here
1. APPLICATION
Ready to join us? We are thrilled to receive your application!
2. REVIEW
We review all applications and check qualifications, skills, and experiences in regard to the position. If there is no relevant opportunity for your profile at the moment, we will match your CV with future openings.
3. TALENT ACQUISITION INTERVIEW
Our team will reach out to book an interview to assess if we might be a good fit. You will also be presented with details about us as a company, our benefits, and the overall hiring process.
4. TECHNICAL INTERVIEW
A technical interviewer will assess your technical knowledge and problem-solving abilities. We aim to understand your proficiency in the specific areas relevant to the position you are applying for.
5. JOB OFFER
After a thorough process, we determine if your skills align with the requirements for the position. If so, we will extend a job offer to you. In all other cases you will be informed of the outcome of the hiring process.
6. WELCOME!
Your new team is eager to meet you. Let's get you on board to begin your journey.
Cordoba · Hybrid

Junior Application Support Analyst

The place where impact matters

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