This is us

Qinshift and Avenga merge together to start a new era of technology that matters. Leveraging the power of innovations, we are on a journey to shape the future of work, and we are inviting you to co-create it with us.

This is the job

In Argentina within the Pharma industry, we are actively seeking a professional to strengthen our team.

This is you

• 5+ years of experience in IT Service Management and related domains, with a focus on Manufacturing Execution Systems (MES), preferably PharmaSuite.
  
• Solid understanding of ITIL processes, including Incident, Change, and Problem Management.
  
• Proficiency in tools like ServiceNow for service management and tracking.
  
• Experience with Microsoft Windows Server 2016 and higher, Microsoft SQL Server 2016 and higher, and Red Hat JBoss Enterprise Application Platform (JBoss EAP).
  
• Familiarity with Good Documentation Practice (GxP) and Computer Systems Validation (CSV).
  
• Strong communication skills in English (both verbal and written).
  
• Capable of working independently and managing complex processes effectively.
  
• Open to on-call responsibilities during weekends.
  
• Open to work from 1pm to 10pm (flexible)

Nice-to-have skills:

• Knowledge of business processes related to manufacturing, quality, supply chain, and engineering.
• Continual self-development to maintain up-to-date knowledge of industry standards and domain specializations.
• Experience with scripting and customization to adapt solutions to business needs.
• Familiarity with industry reference architecture and terminology for manufacturing operations management.

This is your role

• Provide reliable IT service delivery based on ITSM processes, ensuring operational stability and effectiveness of IT systems.
• Manage and resolve technical and functional incidents following the Incident Management Guideline, including proper categorization, escalation, diagnosis, resolution, and closure.
• Offer expertise in change, problem, release, and configuration management processes.
• Ensure GxP systems remain in a validated state in compliance with company policies and procedures.
• Contribute to knowledge management by maintaining high-quality solution documentation and enhancing the knowledge base.
• Oversee various phases of the solution lifecycle, from implementation to operation, maintenance, and retirement.
• Collaborate with delivery partners and cross-functional teams to ensure efficient service delivery.
• Apply hands-on expertise to maintain, monitor, and enhance solutions using advanced technologies.
• Lead and mentor a team of specialists, driving best practices and continuous improvement initiatives.