This is us

Qinshift and Avenga merge together to start a new era of technology that matters. Leveraging the power of innovations, we are on a journey to shape the future of work, and we are inviting you to co-create it with us.

This is the job

We are looking for an IT Technical Support Specialist (f/m/x). Our customer is a worldwide finance company. The client provides secure and efficient all-encompassing solutions for payment management, which encompass the distribution, handling, recycling, and storage of cash and other valuable assets.

As an IT Technical Support Specialist (f/m/x) you will be responsible for continuous technical assistance and support for incoming queries and issues from end-users related to computer systems, software, and hardware.

This is you

• 3+ years of experience as an IT Helpdesk/IT Tech Support
• Expertise in Windows and Linux system support and maintenance
• Familiarity with Active Directory and Exchange
• Knowledge of SCCM
• Business trips around Germany by company car are planned, locations such as Ruhr area, Duisburg with frequent travel to Dortmund, Wesseling, Aachen, Paderborn and Bremen
• Hands-on experience with LAN/WAN architecture, Firewall/VLAN configuration, NAT/Hardware-based load balancing, encryption and network security best practices
  Knowledge of Internet network concepts, protocols, and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
• Ability to prioritize assignments, handle shifting deadlines, multitask, and work independently as well as in a team environment
• German and English - Upper-Intermediate or higher

This is your role

• Manage the patching of network connections and ensure proper cabling for devices such as printers, monitors, and PCs
• Oversee the moving and setup of equipment as needed, ensuring minimal disruption to operations
• Install software applications on user devices and troubleshoot any software-related issues that arise
• Configure laptops and desktops for end-users, ensuring they are set up according to organizational standards and user requirements
• Provide support for Personal Digital Assistants (PDAs) onsite, addressing any technical issues or user inquiries

What awaits you at Avenga x Qinshift?

• Everyone at Avenga is subject to professional growth via our mentorship program
• Our specialists get regular performance reviews and technical assessments to identify development plans
• The company provides extended training and certification opportunities
• Opportunity to take up to 21 days of unpaid time off per year for any reason
• Designated HR partner to support you with any HR-related matters on your way with Avenga

We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.