This is us

At Qinshift we’re committed to making real impact. With us you’re working with teams of tech focused peers who thrive with creative thinking and dedication to learning and improvement. Here, you’ll be an important part of our community, where we actively encourage you to bring thoughts and ideas to the table. If this resonates with you and you're interested in Sales Operations Manager position we would be delighted to talk to you.

This is the job

The Sales Operations Manager is responsible for designing and implementing commercial models, driving consistency in sales processes, and optimizing the effectiveness of sales efforts. This role requires expertise in process design, sales activity management, quota-setting, and cross-functional alignment to foster a streamlined, high-performance sales environment. The ideal candidate will bring a strategic mindset, strong analytical abilities, and experience in sales operations to help the sales team meet and exceed revenue objectives.

This is you

• 7+ years of experience in a sales operations or related leadership role, with a track record of designing and managing sales processes and commercial models
• Strong analytical and process design skills, with proficiency in data analysis and sales performance monitoring tools (e.g., Salesforce, Excel)
• Experience in quota-setting and sales incentive plan (STIP) management, with the ability to handle account assignments, role adjustments, and conflict resolution
• Proven organizational skills with a demonstrated ability to manage multiple priorities in a fast-paced environment
• Advanced stakeholder management abilities, with experience working closely with cross-functional teams, executives, and clients
• Financial acumen with a deep understanding of revenue drivers, sales KPIs, and impact on financial performance
• Results-driven mindset with a focus on continuous improvement and alignment with strategic goals
• Fluent in English, additional languages are an advantage

This is your role

Commercial Model Design:

• Developing and Standardizing Sales Processes: Design, monitor, and continuously improve the Business Winning Process, including sign-off procedures and handovers to ensure a streamlined approach across verticals.

• Client Tiering and Service Models: Create a client-tiering system and align tier-relevant service models, including commercial and delivery splits, account assignments, and tailored service levels to drive high-value client relationships.

Sales Compensation, Quota-Setting, and Monitoring:

• STIP and Quota Management: Develop and implement incentive plans (STIP), set and adjust quotas, and manage related changes, including account assignments, sales role adjustments, and conflict resolutions.

• Sales Performance Monitoring: Track and report on sales performance in relation to quota attainment, implementing necessary changes and resolutions to maximize team performance and accountability.

Sales Activity Management:

• Activity Standards and Monitoring: Define, implement, and monitor standard sales activities for both new business development and existing clients. This includes setting expectations for meeting frequency, Quarterly Business Reviews (QBRs), account planning, and rate adjustments.

• Sales Enablement and Best Practices: Establish guidelines and tools to ensure consistent, high-quality client interactions, supporting the sales team with effective resources and training to improve client retention and satisfaction.

Cross-Functional Collaboration and Continuous Improvement:

• Process Improvement Initiatives: Identify and implement continuous improvement initiatives across Sales and Operations, harmonizing processes and promoting best practices to drive efficiency and quality in sales execution.

• Collaboration with Internal Stakeholders: Foster open communication with key stakeholders across departments, including Finance, Marketing, and Customer Success, to align on shared objectives and achieve a unified approach to sales and client engagement.

• Support in Decision-Making Processes: Provide relevant data and insights to guide structured, data-informed decision-making across the organization, helping the sales team navigate complex client situations and maximize strategic outcomes.

Customer-Centric Culture and Sales Team Support:

• Client-Focused Approach: Cultivate a high-performance, customer-centric culture within the sales team by aligning activities with client needs and reinforcing accountability for client satisfaction.

• Continuous Learning and Process Excellence: Promote an environment focused on continuous learning, encouraging the team to adopt new processes, tools, and best practices that enhance sales efficiency and quality.

What awaits you at Qinshift?

Through our values, Better Minds, Bolder Ideas and Bigger Hearts, we strive to provide you with the tools, the autonomy, the trust, and assistance you need to excel. Enjoy benefits like private health insurance, well-being programs, flexible and hybrid work models, laptops and gear, trainings, language classes, social events, great offices, and more.

We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.