IT Operations and Support Engineer
Make your mark with every shift
This is us
At Qinshift we’re committed to making real impact. With us you’re working with teams of tech focused peers who thrive with creative thinking and dedication to learning and improvement. Here, you’ll be an important part of our community, where we actively encourage you to bring thoughts and ideas to the table. If this resonates with you and you're interested in this position we would be delighted to talk to you.
This is you
Required skills:
- Experience in working as operations or support engineer
- Experience in Windows and Linux/UNIX system administration
- Medium to strong grasp of relational databases and SQL.
- Advanced Troubleshooting skills in a multi-user environment
- Advanced English proficiency (spoken and written)
Nice-to-have skills:
- Scripting (SQL, Shell, PowerShell, Batch) experience to produce solutions and perform troubleshooting
- Knowledge of LAN/WAN architecture, TCP/IP, Firewall/VLAN configuration, NAT/Hardware-Based load balancing, encryption, and network security best practices
- Strong grasp of Internet network concepts, protocols and associated services (TCP/IP, HTTP, FTP, SCP, DNS)
- Experience using monitoring tools
- Ability to prioritize assignments handles shifting deadlines, multitasking, and work independently as well as in a team environment
- Ability to exercise good judgment, to independently assess risk, and to make critical decisions
- Willingness to work flexible shifts
This is your role
- Monitoring system operations and troubleshoot problems
- Analyzing root causes of operational malfunctions and provide resolutions
- Resolving operational problems within the defined schedules and service level agreements
- Driving incident resolution and process improvements to minimize impact to the production environment and business partners
- To develop a support plan to prioritize and resolve issues
- To address customer issues promptly and accurately
- To work closely with business partners, vendors and technical groups to provide support and escalations for technical incidents.
- To develop preventive measures and document issue resolution procedures
Please note that the job position requires 24/7 support and we provide bonuses for working in different shifts.
What awaits you at Qinshift?
Through our values, Better Minds, Bolder Ideas and Bigger Hearts, we strive to provide you with the tools, the autonomy, the trust, and assistance you need to excel. Enjoy benefits like private health insurance, well-being programs, flexible and hybrid work models, laptops and gear, trainings, language classes, social events, great offices, and more.
We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.
- Locations
- Skopje, Ohrid, Bitola
- Remote status
- Hybrid Remote
- Profile
- Operations 24/7
- Seniority
- Entry-level
- Technology
- ITOSE
Our Values are at our Core
-
Better Minds
We create and innovate through self leadership and curiosity
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Bolder Ideas
As expert craftsmen we challenge boundaries to solve problems
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Bigger Hearts
Inclusive and empathetic, we always work as a team
IT Operations and Support Engineer
Make your mark with every shift
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