IT Support Analyst
Make your mark with every shift
This is us
At Qinshift we’re committed to making real impact. With us you’re working with teams of tech focused peers who thrive with creative thinking and dedication to learning and improvement. Here, you’ll be an important part of our community, where we actively encourage you to bring thoughts and ideas to the table. If this resonates with you and you're interested in this position we would be delighted to talk to you.
This is the job
We are looking for a new member to join our Control Center team in Prague to provide technical support for our client's mobile application and customer ticket analysis. We would like to welcome an analytical and friendly person for the role of IT Support Analyst.
What can you look forward to?
In addition to supporting the mobile application itself, you can look forward to user testing, indirect communication with the customer, solving customer problems and creating documentation in English. The role is suitable for junior candidates.
This is you
- Previous experience in IT and similar position is an advantage
- Ability to think analytically, coupled with an interest in technology
- Very good communication skills and proactive approach
- Active Czech/Slovak and English at a communicative level
- Responsible attitude and ability to work in a team
This is your role
- Support for mobile app and other connectivity solutions
- Analysis of customer tickets, active reading in tools
- Indirect communication with the customer - preparation of texts in AJ
- Participation in user testing of the mobile application
- Collaboration on creating knowledge base
- Preparation of customer information and user friendly communication
- Monitoring system availability and informing third parties about outages
What awaits you at Qinshift?
Through our values, Better Minds, Bolder Ideas and Bigger Hearts, we strive to provide you with the tools, the autonomy, the trust, and assistance you need to excel. Enjoy benefits like private health insurance, well-being programs, flexible and hybrid work models, laptops and gear, trainings, language classes, social events, great offices, and more.
We take pride in the diverse skills and character of our teams, welcoming everyone to apply and contribute to our collective strength.
- Locations
- Prague
- Remote status
- Hybrid Remote
- Seniority
- Entry-level
- Technology
- Technical support
- Didn't find what you are looking for?
- Join the Qinshift Talent Pool
Our Values are at our Core
-
Better Minds
We create and innovate through self leadership and curiosity
-
Bolder Ideas
As expert craftsmen we challenge boundaries to solve problems
-
Bigger Hearts
Inclusive and empathetic, we always work as a team
IT Support Analyst
Make your mark with every shift
Loading application form